Logo DFL Languages

Location

London

Call Us

+44 7496 937926

Email

hello@dfl-languages.com

Contact us

Terms and Conditions

Terms and Conditions – DFL Languages / Douce France London

Company: Douce France London Ltd (DFL Languages)
Address: 167-169 Great Portland Street 5th Floor, London, England, W1W 5PF
Email: hello@doucefrancelondon.com
Phone: 07496 937926

By accessing or using our language tutoring services (individual or group, online or in-person), you agree to the following terms:

  1. Services
  • DFL Languages offers language courses for adults, in individual or group sessions.
  • Lessons can take place online via Zoom or other video conferencing platforms, or in-person at the client’s office or another agreed location.
  • Lesson schedules and content are agreed between the client and the tutor. Any changes must be communicated to DFL Languages to ensure proper coordination with the tutor.
  1. Payment
  • Lessons are invoiced at the end of each month, based on the number of hours delivered.
  • Payment is due upon receipt of the invoice via bank transfer to the account specified on the invoice.
  • DFL Languages may adjust fees with reasonable notice to the client.
  1. CancellationandMissed Sessions
  • Clients must inform DFL Languages at least 24 hours in advance to cancel or reschedule a session.
  • Sessions cancelled with less than 24 hours’ notice will be charged at full rate.
  1. Client Responsibilities
  • The client must provide accurate information necessary to organise lessons (contact details, address, special requirements).
  • The client must notify DFL Languages of any changes to schedules, objectives, or learning needs to allow proper coordination with the tutor.
  • The client is responsible for the students’ attendance and participation during lessons.
  1. DFL Languages Responsibilities
  • DFL Languages ensures that all tutors have undergone appropriate checks (DBS, right to work in the UK, references) before teaching.
  • All information regarding students and their progress is confidential and shared only with the relevant tutor, unless written consent is given by the client.
  • DFL Languages agrees to deliver a termly evaluation of the students’ progress based on the tutor’s observations and the targeted outcomes.
  • In the event of a tutor’s exceptional unavailability (illness, emergency), DFL Languages will make reasonable efforts to provide a replacement tutor.
  • Lessons are intended to support learning; DFL Languages does not guarantee academic results.
  1. Data Protection
  • DFL Languages collects and uses personal data (name, address, email, phone number) solely for lesson management and communication with clients.
  • Personal data is processed in accordance with GDPR and will not be shared with third parties without explicit consent, except where legally required.
  1. Limitation of Liability
  • DFL Languages is not responsible for academic outcomes or interruptions due to unforeseen events (tutor illness, technical issues, force majeure).
  • Clients use our services at their own risk.
  1. Changes toTerms
  • DFL Languages may update these Terms and Conditions at any time. Clients will be notified of changes on the website.
  • Continued use of our services after changes constitutes acceptance of the new terms.